Hi, I’m Andy!
A Customer Success and QA Consultant with 18 years of experience in product testing, quality assurance, and customer success, including seven years specializing in the SaaS industry. I help businesses strengthen relationships, optimize engagement strategies, and ensure product reliability to drive long-term success.
I thrive on delivering seamless customer experiences and high-quality software solutions, combining data-driven insights with technical excellence to create impactful strategies. Whether it’s strategic account management, conflict resolution, quality assurance, or process optimization, I’m passionate about helping businesses launch reliable products, enhance customer engagement, and scale efficiently
test IO, now part of the EPAM family, is a global leader in software crowdtesting that enables fast moving software development teams with a platform for on-demand QA testing throughout the entire development cycle. Test setup takes just minutes, and we dynamically allocate human testers in real-world conditions to fit your specific testing needs.
Head hunted to assess their current QA function and put in a policy and strategy for the future of the QA function.
Head hunted to assess current QA function and implement repeatable, traceable processes to include best practice.
Head of Software Quality Assurance / Test Manager {Nov ’16 – Apr’20}
GDPR Data & Compliance Champion {Nov ’17 – Apr ‘20}
After numerous failed attempts of implementing industry standards in software testing, Anglian Water appointed me as their Test Manager in November 2016 to build the foundations of testing and bring best practice testing to Anglian Water.
After my time with Qualitest UK, Applause approached me to ask me to continue my service delivery tasks globally within the Applause community on a contracting basis. Along with service delivery, I am also responsible for building strategic relationships to increase the Applause offering within the accounts under my remit while also evangelising Applause and best practice QA Standards.
EMEA PROJECT MANAGER {Oct 2011 – Oct 2013}
UK PROJECT MANAGER {Aug 2010 – Oct 2011}
Recruited initially to turn around the failing UK partnership service delivery and increase customer retention and revenue growth. Advancing quickly to cover a larger geographical area; Managing service delivery for UK and EMEA clients; assisting in pre-sales technical queries, presentations and pricing.
Recruited to join a new team of 3 testers, I was jointly responsible for ensuring the quality of 300+ local newspaper websites and 4 other verticals.
Sept ’22 – Nov ’24
Test.io is a leading crowdtesting platform founded in 2011 that help software teams deliver high quality applications faster. Employing 850+ employees generating $1.8million in annual revenue. In 2019, Test.io was acquired by EPAM Systems enabling the ability to not only offer testing services but also software development & consultancy services.
Took ownership for improving service offerings:
Dec ’21 – Sept ’22
Monterosa provides fan engagement apps to customers such Liverpool FC, ITV, Nickelodeon, EA Sports, Six Nations, Formula E, IMG Arean, The Jockey Club, Goodwood & Vodafone through the use of their SaaS platform.
I was head hunted to assess their current QA function & put in a policy & strategy for the future of the QA function.
Jun ’21 – Mar ’22
National World Plc owns and operates 13 regional and city daily newspapers and over one hundred other franchises in print and online including The Scotsman, Yorkshire Post, The Sheffield Star.
I was Head hunted to assess current QA function & implement repeatable, traceable processes to include best practice
Nov ’16 – Apr ’20
The UK’s largest geographical water services company serving over 6 million domestic and business customers.
After numerous failed attempts of implementing industry standards in software testing, Anglian Water appointed me as their test manager in November 2016 to build the foundations of testing & bring best practice testing to Anglian Water.
Oct ’13 – Jun ’15
After my time with TCL / Qualitest UK, Applause approached me to ask me to continue my service delivery tasks on a global scale within the Applause community on a contracting basis. Along with service delivery, I was also responsible for building strategic relationships to increase the Applause offering within the accounts under my remit while also evangelising Applause & best practice QA standards.
Aug ’10 – Oct ’13
QualiTest UK, a leading global software testing company, partnered with Applause, a high-growth startup specializing in crowdsource testing, to bring its services to the UK market.
Employed by QualiTest UK to manage the UK delivery of Applause, ensuring seamless service integration and client success:
Dec ’07 – Aug ’10
Recruited to join a new team of 3 testers, I was jointly responsible for ensuring the quality of 300+ local newspaper websites and 4 other verticals.
– Parity, London (Professional)
– Changewise, Southampton (Professional)
– University Centre, Peterborough (Professional)
Andy doesn’t see things as problems, but merely as opportunities to apply some creative thinking. His knowledge is very broad, and he quickly picks up anything new that may be presented to him.
A competent, capable and dedicated project manager able to satisfy testers and customers alike whilst delivering projects on time and under budget whilst actively seeking to improve the processes involved for all concerned.
He has a strong understanding of testing within both traditional waterfall deliveries as well as Agile product development where Andy supports and coaches project/product teams to build quality in to the development cycle.
